Essential Functions

• Patient Reception & Registration: Greet patients and visitors politely, assist with form completion, and handle registration. Update and verify demographic and insurance info, ensuring eligibility and PCP selection.
• Scheduling & Confirmations: Manage patient appointments, ensuring accurate ICD-10 codes are included. Send pre-registration and new patient packets, confirm appointments, and address scheduling conflicts. Generate waitlists and reschedule as needed.
• Patient Check-In/Out: Notify clinical teams of patient arrival, route appropriately, and ensure smooth check-out. Review charge tickets, address simple billing inquiries, and collect copayments or balances. Balance cash drawers at end of shift.
• Phones & Communication: Answer calls, take detailed messages, route appropriately, and handle prescription refill requests following procedures. Collaborate with answering service regarding office updates.
• Administrative Tasks: Assist with referrals, medical records requests, and document scanning. Open/close the office following security and equipment procedures. Maintain workflows and suggest improvements as needed.
• Financial Responsibilities: Calculate charges, collect payments, issue receipts, and ensure proper routing of billing and collection information. Balance cash by end of shift.

Requirements

Education:

• High School Diploma or GED

Experience:

• 1+ year as a receptionist, preferably in outpatient healthcare.
• Experience with automated scheduling systems and cash handling preferred.

Knowledge/Skills/Abilities:

• Principles of excellent customer service.
• Organizational skills with the ability to multitask and prioritize.
• Knowledge of healthcare insurance, medical terminology, grammar, and spelling.
• Proficiency with general office equipment and EMR systems (EPIC preferred).
• Ability to handle cash transactions and balance cash drawers.
• Fluency in English and Spanish (read, write, speak).
• Demonstrated cultural sensitivity to diverse, underserved populations.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.